PinnedPublished inDigital Experience DesignMindsets, Tools and Terminology of Experience DesignThere is even “experience design,” which is surely the most imperial, most gaseous, most spectral form of design yet invented. Experience…Jul 26, 2016A response icon9Jul 26, 2016A response icon9
PinnedEmployees are Users TooIn the world of UX, or User Experience design, users and their needs are paramount. It’s an entire industry dedicated to empathizing with…Oct 13, 2015A response icon3Oct 13, 2015A response icon3
PinnedDesigning Design MethodsUnderstanding the field by comparing three distinct approaches to processFeb 27, 2016A response icon3Feb 27, 2016A response icon3
PinnedSeven Habits of a Design Mastermind: What I Learned Working for Bill MoggridgeI worked with Bill Moggridge at the Cooper Hewitt Museum for the final two years of his life. Bill had left IDEO — the colorful &…Aug 6, 2015A response icon8Aug 6, 2015A response icon8
The shapes of service designIf you like pictures, this post is for you.Mar 30, 2017A response icon5Mar 30, 2017A response icon5
I Did My Thesis as a Podcast, Not a PaperWhy I did it and what I learned.Jan 3, 2017A response icon3Jan 3, 2017A response icon3
Power Dynamics in Social Impact Design“Do-good” design can do more harm than good if we’re not cautious.Jan 2, 2017A response icon11Jan 2, 2017A response icon11
Designing for Financial Inclusion: Call for Collaborators & IdeasThe problem: poverty amidst prosperityAug 8, 2016A response icon1Aug 8, 2016A response icon1
Management Buzzwords Decoded: Flat, Holacracy, Lean, Agile, ResponsiveThis is an excerpt from a longer paper written as part of my MA in Digital Experience Design at Hyper Island in the UK.Jul 29, 2016A response icon4Jul 29, 2016A response icon4
Published inPrototyprFour Service Design Principles1. Require Minimum Viable Initiative.Jul 10, 2016A response icon2Jul 10, 2016A response icon2
