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Iris Wenting Xue
Iris Wenting Xue

Iris Wenting Xue

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Iris Wenting Xue
Iris Wenting Xue
Oct 15, 2015 · 11 min read

The Anatomy of Apology

The fallout of Volkswagen’s emission scandal is occupying headlines around the world. This Monday, Volkswagen said it would recall 1950 diesel cars in China to fix the defeat device software that was installed to pass the emission test. Last Thursday, Volkswagen issued a public apology in…

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