Think about your daily journey. How many intersections or staircases do you navigate, signs you pass by, paths and roads, or changes at the tube or bus stations? How many people cross your path, only for you to have to suddenly change direction? Now think about how much harder your…


Collaborative Service Delivery

Future Collaborative Service Delivery

This blog post is my personal take on the journey of working on and learning from “The Future of Government 2030+: A Citizen Centric Perspective” project. …


The Future of Government 2030+: A Citizen Centric Perspective, is a project on New Governance carried by the European Commission’s Joint Research Centre (JRC) in collaboration with the Directorate General for Communication Networks, Content and Technology (DG CNECT). The main aim of the project is to zoom in changing relationships…


As a Service Designer student, I am learning humongous skills on adapting empathy and analysis to solve wicked problems. It has been interesting to work in diverse projects and enhance thinking in multi-dimensions. But, there is a segment of population that I feel for based on my personal experiences: the…


Paying rent is the biggest expenditure for anyone in United Kingdom, especially mentioning London, where people face homelessness like no other city. According to streets of London website, “8,000 people sleep rough on the streets of London every year. …


Collaborative design across organisations is the answer to solve non-linearly defined problems in public space

A normal day in the capital city of India, New Delhi, is chaotic, colorful and full of drama. …


How do we define gratitude? Is it described with a dialogue or an action, or both?

Is it tangible or is it something that can only be felt? …

Ishan Jha

Service Designer and Engineer

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