Rush Hour, In The Elevator
So often, as a UX Designer, I come across certain products in my daily life that baffles me as to how nobody has spoken up about how much they suck. Today I asked one of my colleagues what is his recent good or bad experience with any product, He told me about our office elevator. He did not press the floor-specific button to move to a particular floor. As a result, he ended up going to a floor he hadn’t intended to go to and had to go back again. He is now one minute late with his scheduled start time. I have previously gone through this experience many times. We consider a solution: If there is a voice-over or reminder that directs us to set our end floor so that we won’t have to deal with this issue. Also, letting the users know that their input has been received is very important for good UX. When a button is pressed, there should be some sort of feedback to confirm that they have made the selection.
Other findings regarding our elevator experience:
- Elevators should have buttons on both sides of the elevator. This prevents confusion, as well as being helpful when the elevator is crowded.
- There should be a Cancel button suppose you are in the elevator and accidentally selected floor 3 when you meant to select floor 4. Also, clarify the function as well as place it where it makes more sense.
- Put braille onto the buttons themselves. If someone is blind, they will be able to read the braille, but if the braille isn’t on the button then it isn’t very helpful for them.
Our next case study could have been creating a mockup for a skyscraper-style building. It would have also been interesting.
#ux #elevator #elevator_experience #humen_centared
