The first Collaborative Performance Management Solution for your supply chain
For retailers, not having products available can mean losing customers for life. For shippers supplying these retailers, expectations and consequences around supply chain performance have never been higher. Logistics are a lifeline for any company trying to keep up with supply and demand. That’s why we’re excited to announce ISO, the first collaborative performance management solution for supply chains. Powered by cloud-based performance data, ISO helps shippers and their partners measure, monitor and manage key performance metrics to better serve their most important customers.
By digitizing workflows previously managed through emails and spreadsheets, we enable supply chain partners to collaborate on the same dataset to reach a central source of truth that all parties can trust. We help organizations save money by understanding the effective cost of doing business with their supply chain partners, helping to establish better accountability and reduce deductions and fines paid to their retail customers.
The race to keep up
Supply chain performance hit a crisis point earlier this year as consumers rushed to retailers only to find their favorite brands out of stock due to COVID-19. For the first time in recent memory, we faced the disappointment of empty shelves, delayed shipment windows, and a realization that access to almost anything delivered for free in two days or less was something we took for granted.
Amazon has made stellar supply chain performance their signature, forcing the competition to step up their game. Leading retailers are following suit and putting aggressive vendor compliance standards in place to protect the integrity of their customer experience.
Shippers are scrambling to adapt their supply chains to keep up with ever-rising expectations. Just last week, Walmart rolled out new compliance standards, increasing their On-Time, In-Full (OTIF) expectations to 98% for all suppliers and logistics providers. If shippers aren’t able to meet these standards, they’ll be subject to penalties and fines, hurting the bottom line and jeopardizing their most important retail customers.
Further complicating things, many leading CPG companies estimate between 20–50% of retailer penalties are wrongly levied against them. Many shippers are forced to accept these fines as the “cost of doing business.” Some attempt to offset these fines by padding the cost of each SKU — a burden ultimately passed on to the consumer.
Logistics partnerships have historically been a balance between cost and service — with an emphasis on cost. But rising consumer and retailer expectations have shifted the paradigm. Shippers must now invest in efficiencies or deal with the consequences of underperformance: compressed margins and shrinking sales. Even the most sophisticated organizations struggle to measure the cost of supply chain failures, and the stakes have never been higher.
We’re a team of logistics and technology professionals with decades of experience from Uber, Flexport, Echo Logistics and multiple e-commerce platforms. Having worked with some of the biggest, most innovative logistics companies, we know firsthand what operators on the ground need to be successful in today’s fast-paced digital economy. Our goal is to help streamline supply chains and eliminate waste through modern software.
We’re building ISO for the global supply chain community, and we’re looking for visionaries to join us. If you have ideas, questions, or just want to chat, we’d love to hear from you! Drop us a line at firstname.lastname@example.org