Ian AltonMeasuring the maturity of your technical documentationVisualizing the transition from tribal knowledge to an explicit and user-centered approach to technical contentMar 28Mar 28
Ian AltoninThe StartupDoes your organization have a culture of mediocrity?How organizations embrace inferiority, subverting traditional reward systems to marginalize high performers and reward mediocrity.Aug 19, 202313Aug 19, 202313
Ian AltoninBootcampThe knowledge base problemHow incorrect knowledge base use damages knowledge management, wastes money, and impedes customer outcomesAug 17, 2023Aug 17, 2023
Ian AltoninBuild DiligentHow we improved engagement and adoption through custom learning experiences at scaleWe improved adoption, engagement, and the perception of value in our platform with context-aware, just-in-time learning, at scaleOct 28, 2021Oct 28, 2021
Ian AltoninThe StartupWhat We Leave BehindI learned my friend was dead from Facebook. I look at her last message. It was the one I didn’t reply to. Now, I could never reply.Feb 2, 20205Feb 2, 20205
Ian AltonLine Drive in the SnowI didn’t know it, but in that baseball backwater in 1994, I was watching one of the greatest players of all time begin his professional…Sep 24, 2019Sep 24, 2019
Ian AltonLessons in Leadership After 4 YearsI never set out to become a manager. It just sort-of happened one day.Jul 25, 2019Jul 25, 2019
Ian AltonThe Piece of America We All ForgotA story about life in Point Roberts, the town in Washington that’s in Canada, sort-of.Apr 9, 20191Apr 9, 20191
Ian AltonI Left Everything and Moved to a City Where I Didn’t Know AnyoneI was in my mid-30s when I left behind the only home, friends, and family I had ever known.Jan 19, 20195Jan 19, 20195
Ian AltonSearching for the Real TijuanaLast week, I did something that terrified me. I packed a bag and walked over the border into Mexico.Apr 24, 20181Apr 24, 20181