Ian AltonMeasuring the maturity of your technical documentationVisualizing the transition from tribal knowledge to an explicit and user-centered approach to technical content7 min read·Mar 28, 2024----
Ian AltoninThe StartupDoes your organization have a culture of mediocrity?How organizations embrace inferiority, subverting traditional reward systems to marginalize high performers and reward mediocrity.10 min read·Aug 19, 2023--11--11
Ian AltoninBootcampThe knowledge base problemHow incorrect knowledge base use damages knowledge management, wastes money, and impedes customer outcomes9 min read·Aug 17, 2023----
Ian AltoninBuild DiligentHow we improved engagement and adoption through custom learning experiences at scaleWe improved adoption, engagement, and the perception of value in our platform with context-aware, just-in-time learning, at scale11 min read·Oct 28, 2021----
Ian AltoninThe StartupWhat We Leave BehindI learned my friend was dead from Facebook. I look at her last message. It was the one I didn’t reply to. Now, I could never reply.14 min read·Feb 2, 2020--5--5
Ian AltonLine Drive in the SnowI didn’t know it, but in that baseball backwater in 1994, I was watching one of the greatest players of all time begin his professional…9 min read·Sep 24, 2019----
Ian AltonLessons in Leadership After 4 YearsI never set out to become a manager. It just sort-of happened one day.10 min read·Jul 25, 2019----
Ian AltonThe Piece of America We All ForgotA story about life in Point Roberts, the town in Washington that’s in Canada, sort-of.9 min read·Apr 9, 2019--1--1
Ian AltonI Left Everything and Moved to a City Where I Didn’t Know AnyoneI was in my mid-30s when I left behind the only home, friends, and family I had ever known.8 min read·Jan 19, 2019--5--5
Ian AltonSearching for the Real TijuanaLast week, I did something that terrified me. I packed a bag and walked over the border into Mexico.15 min read·Apr 24, 2018--1--1