Michelle CheninTowards Data ScienceA Guide: Text Analysis, Text Analytics & Text MiningA guide to what it is, applications & use cases, tools, and how it improves business decision-making.25 min read·Oct 21, 2020--3--3
Michelle CheninTowards Data ScienceCustomer Experience, Artificial Intelligence and Machine LearningThoughts from Oovvuu, Canva & The Minerva Collective7 min read·Aug 2, 2020--1--1
Michelle CheninTowards Data ScienceA Guide to Excellent Conversation ManagementA must-read guide for enterprises with billions of conversations and millions of customers.10 min read·Aug 1, 2020----
Michelle CheninChatbots LifeCustomer Conversation Analysis Simplified: 3 Tools to Do It AllWritten for Pure Speech Technology, in collaboration with Dennis Chan.8 min read·Jun 24, 2020----
Michelle CheninChatbots JournalVoice Assistants: What’s the hype all about?In 2019, there were an estimated 3.23 billion digital voice assistants in use. This number is forecasted to increase to 8 billion by 2023…4 min read·Jun 24, 2020----
Michelle CheninChatbots LifeConversational AI Experts on what to watch out for in Conversational AI ProjectsWritten for Pure Speech Technology, in collaboration with Dennis Chan.5 min read·Jun 24, 2020----
