You qual, you quant. You iterate.
…on the design alone, which either does or does not spur you to click around and see if it’s usable. A product’s design is the first thing a user acknowledges before anything else; it’s the first impression.
…t up with bugs and reliability issues. The way we cross the chasm is through designing an MSP. How? Because pickier audiences in the early majority will overlook faults that may exist when you offer a product with superior design elements.