Ivan BrewerWhom do you serve first? Part 2The Manager is faced with a dilemma; should the new customer, or the regular customer, be faced with a service failure.Nov 1, 2018Nov 1, 2018
Ivan BrewerWhom do you serve first? Part 1“Tom!”, I shouted. “Look at me. Tell me what is going on!”Nov 1, 2018Nov 1, 2018
Ivan BrewerPerhaps this was the secret to leadership?He was equal parts charisma and arrogance; a beguiling mix that left you feeling both good and bad about yourself, left you wanting to…Nov 1, 2018Nov 1, 2018
Ivan BrewerYou didn’t offend the barista by adding sugar to your coffee hereBleary eyes and looks of confusion stared back at me.Nov 1, 2018Nov 1, 2018
Ivan Brewer‘Does the success of yesterday plant the seeds of tomorrows failure?’‘I want to make a change to trading hours; we should close the first Thursday of every week’Nov 1, 2018Nov 1, 2018
Ivan BrewerWhen everything right isnt right enoughEven after all these years, he walked quickly from the door to the alarm panel. And for the millionth time wished he had put it closer.Sep 17, 2018Sep 17, 2018
Ivan BrewerThe Truth About WineI slowly turned the highball in my hand, the Angostura Bitters coating the inside of the glass as it descended in a swirl, and leant over…Sep 17, 2018Sep 17, 2018
Ivan BrewerLeave them Better than they were foundShe danced across the floor; flowing like a stream, whispering like a breeze through the tables and constantly moving chairs of the packed…Sep 17, 2018Sep 17, 2018