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Photo by "My Life Through A Lens" on Unsplash

Three years ago I worked on my first design-led project. We helped the State Government re-shape some services: How can we make starting a cafe’ a more streamlined process? How can we help entrepreneurs quickly apply for start-up funds? How can we design a whole-of-government service platform? etc.

I am not a designer. Never studied it, barely knew it existed. I guess my then-boss had noticed my experience as a researcher in government organisations and thought I could be of use. I walked into that 6-week Innovation Sprint armed with my (decent) knowledge of public management theories, thinking I could totally make innovation happen.


Ivano Bongiovanni

Research Fellow @ Uni Glasgow & Digital Fellow @ Chair in Digital Economy. Trying not to get too into Design Thinking. Failing.

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