Antonin Archer I’m totally agree with you, bots must explode this advantage on personal conversation to achieve this desired personalization. But another questions is, in your expertise.. How do it without it seems a third-degree interrogatory? Do you think that there are an a right way to ask all necessary information without annoy the user too soon? A possible way can to be contextualizing the questions, then it seems less agressive and less heavy. What do you think?