I have a wonderful opportunity to work with an illustrious client from the food and beverage industry. This restaurant is ranked as one of the world’s Top Ten Best Restaurants by The New York Times, and has also been awarded the highly coveted Michelin Star.
At a recent onboarding session, I had the privilege of seeing what lies at the heart of this world-class business, and I must say, it has been an eye-opening experience for me!
“Our chickens are reared by our appointed vendor to maintain the quality of the meat. Every piece that’s served has been carefully measured and sliced to ensure consistency.”
“Each of the service staff has been selected based on stringent selection process. All of them undergo daily training sessions and mini appraisals to raise the service standards.”
As this client continued to impress me with their heritage, values, processes and service standards, I was reminded of one of the most important ingredient to succeed in life, and that is, excellence.
In our instant-gratification society, we are, most of the time, too eager to see results instead of taking time to understand and appreciate the process. In the words of Greek philosopher, Aristotle: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
We also often place high emphasis on idea generation, but we fail to see that success is actually 1% inspiration and 99% perspiration (a.k.a. execution). Simon Sinek reiterated this point in his recent video that went viral, “Millennials in the Workplace”. In this video, he highlighted that there is no shortcut to achieve certain things in life, such as career success.
One needs to perfect one’s trade to be successful. This is where the well-known saying, “practice makes perfect”, comes in. David Beckham practiced tens of thousands of free kicks to become a dead ball specialist; Michael Phelps rigorously trained for six hours a day, six days a week before he’s hailed as the greatest swimmer of all time; and years of persevering despite the hard knocks made Jack Ma the richest person in China today.
The pursuit of excellence is not a destination, but a journey. It’s not a bed of roses, but the rewards are great. When you’re committed to excellence, you start to win. And when you are successful, customers, clients, employees, sponsors, and fans would want to be associated and affiliated with you.
P/S: I would love to hear your own success stories for Part 2 of “The Pursuit of Excellence”. Looking forward!