But Facebook Messenger stayed the same — I started it up, and everything was in its right place. This lack of inherent friction in the experience changes a user’s perception of the service, and even though it’s hard to quantify, I intuitively believe this feeling makes an enormous difference in the long term commitment to a platform.
2016 will be the year of conversational commerce
Chris Messina

I definitely agree with this and I think that it’s part of what makes Slack just feel so “right”. That pick up where you left off element alone caused me to drop GChat altogether.

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