But Facebook Messenger stayed the same — I started it up, and everything was in its right place. This lack of inherent friction in the experience changes a user’s perception of the service, and even though it’s hard to quantify, I intuitively believe this feeling makes an enormous difference in the long term commitment to a platform.
2016 will be the year of conversational commerce
Chris Messina
4.5K239

I definitely agree with this and I think that it’s part of what makes Slack just feel so “right”. That pick up where you left off element alone caused me to drop GChat altogether.

A single golf clap? Or a long standing ovation?

By clapping more or less, you can signal to us which stories really stand out.