Published in Content at Scope·Mar 10The 3 types of feedback we need from subject expertsWe need our content design team to make sure that our content can support disabled people to make decisions, often in complicated and risky situations created by society. We need our subject experts to make sure that the content is not harmful. …Content Design3 min readContent Design3 min read
Published in Content at Scope·Jan 3When to make a change after content testingWe test for all new content to find out if it’s: hard to understand offensive meeting the acceptance criteria We may also test existing content again after improving it using search analytics. When the Trello card for a content item is in the ‘testing done’ column, it’s ready for a…Content Design4 min readContent Design4 min read
Published in Content at Scope·Dec 1, 2022Making content design decisions using research“We know this is true…right?” I like listening when the team makes decisions. When people write or say things like this, it’s usually a good sign: “The last time we did X, in testing people said Y… Search data suggests that… From analytics, it seems that… From card sorting most…Content Design4 min readContent Design4 min read
Published in Content at Scope·Jun 13, 2022Most of the HTML content designers needA little code can go a long way in content design. Knowing some HTML will make you a better content person. And this the stuff that will probably help you the most, most of the time. If you are a content designer, you design in HTML. Use it to make…HTML2 min readHTML2 min read
Published in Content at Scope·Jun 9, 2022Removing barriers in content design recruitmentDisabled people face barriers: starting work staying in work progressing at work In the Scope content design team, we wanted to re-design recruitment to make it more inclusive. We created a paid content design intern role. …Recruiting6 min readRecruiting6 min read
Published in Content at Scope·May 23, 2022Content designer job advert exampleThis example advert is based on the advert we used for our paid content design intern role in 2022. We wanted: to find people with the right skills for the advert to attract people who did not already have paid or unpaid work experience making content Introduction After your training period…Content Design2 min readContent Design2 min read
Published in Content at Scope·May 23, 2022Content designer recruitment task instructionsWe gave candidates an editing task to do at home. We wanted to see if people could follow instruction and learn new skills, then use them to make content better. The task is designed to be transparent. The instructions are the mark scheme. …Recruiting2 min readRecruiting2 min read
Published in Content at Scope·Dec 21, 2021Running meetings to include people using screen readersWe’ve already covered screen sharing not being accessible for people who cannot see it in my post on accessible meetings. You will need to share the file or give the person access to the application. If the person in your team also uses their keyboard to navigate, understanding how this…Accessibility3 min readAccessibility3 min read
Published in Content at Scope·Dec 21, 2021Accessible meetingsAccessible design is finding out what people need and meeting that need. We design the way we interact: how we behave (behaviours) what we use (technologies) This is what we’ve learned so far working with the people in our team. Your team will need different things. Find out what they…Accessibility6 min readAccessibility6 min read
Published in Content at Scope·Jul 29, 2021Using data to find out what content to improveIn the Scope content design team, we organise our work into ‘to do’ lists. Lists like: early research insights grouped insights to plan and explore with subject experts fact-check due My favourite one is “content items to improve”. Things go in here when they get: lower on-page ratings from people…Content Design5 min readContent Design5 min read
