AMELIA IS many things. But she’ll never take a sick day, join a union, or waste time on Facebook on the job. Created by IPsoft over the past 16 years, the AI system learned how to perform the work of call center employees. She can learn in seconds what takes humans months to master, and she can do it in 20 languages. Because she’s able to learn, she’s able to do more over time. In one company trial, she successfully handled one of every 10 calls in the first week, and by the end of the second month, she could resolve six in 10. Deploy her worldwide, and 250 million people can start looking for a new job.
Some version of this is _going_ to happen. It’s unsettling at the very least.
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