Jackelyn GillinCoveo Behind the ClickWhat is Site Search?On-site searchers are five times more likely to convert — but great search is more than just a search box. Here’s what to consider.Apr 27, 2022Apr 27, 2022
Jackelyn GillinCoveo Behind the Click5 Case Swarming Best Practices (in Slack)Trying to find some case swarming best practices? Let’s start by thinking about what your customers want.Apr 19, 2022Apr 19, 2022
Jackelyn GillinCoveo Behind the ClickCase Swarming vs Tiered Support: Which Does Your Company Need?Customer service is evolving, with new frameworks gaining ground. Still, most conversations revolve around tiered support vs case swarming.Apr 14, 2022Apr 14, 2022