In the age of technology, many social media managers are finding there are more and more data points available – both natively and within other tools – to measure social media efforts. But with an increase in data comes an increased likelihood of confusion for managers and their teams. Which data points matter? Are the number of “fans” important anymore? As social media became a larger part of the digital strategy for many institutions, these growing data points have been gathered up, thrown into charts, graphs, and presentations and then sent off to senior leaders to show the ROI of efforts.