Background Being the middle man between two sides can put yourself in a difficult situation. When trying to make judgement calls on what happens, how can you know who is right? In a normal business the customer is always right, but what happens when both parties are the “customer?” In 2016…

During my time at Handy, I focused on solving problems for the cleaning professionals. A cleaner is an independent contractor that joins the platform to claim jobs. Each cleaning was “claimed” as a singular and fleeting job. In late 2016, we wanted to tackle the issue that Handy’s professional base…