This latest Thanksgiving I had the opportunity to help an elderly relative with his computer. After several years working as a software engineer at Microsoft, any Windows machine issue was an opportunity for him to get us to sit down together and spend some quality time with me as I visited.

His current problem was that he couldn’t get the sound to work. He had tried to diagnose the problem himself and paid a company $42.00 for software that supposedly would help, but ended up not helping at all. As I sat down with him I had him run through…

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