Let’s face it, marketing is possibly the key ingredient to owning your own business and making a success of it. You could be the best practitioner in your field; but who will hear you if you’re not shouting about it? It’s a difficult thing to master, though. How are you…

Unprecedented. It’s a word we’ve never heard so often. A pandemic of this scale was unprecedented. It was unprecedented your business would be impacted by a virus that affected the world. It was unprecedented and no one was prepared. And where does this leave you? …

“Patient did not attend.” “Mr Jones cancelled.” “Susan is sick.” “Julie called to reschedule.” Sound familiar? Let’s not beat around the bush here. Every clinic has their fair share of DNAs, it happens to the best of us. Be it your first patient of the day and you’re wishing you had that…

Last week, I had an appointment with my GP which really pushed some buttons with me. As I entered the room we were all smiles, I had a lovely welcome and she put me at ease straight away — exactly what you want! …

Yes, it’s that dreaded word… software. Having worked for over six years with a company specialising in clinical software, it’s quite common for me to see reluctance in changing and improving your current software package. Understandable, really. Where do you find the time between treating patients and managing a busy…