Johnson’s guiding belief is that conflict can be resolved through dialogue. When she first arrived at Airbnb, the New York attorney general was already looking into the site’s business practices and a law had just been passed in New York that declared many apartment rentals of less than 30 days illegal. The founders were feeling defensive. “Early on, I had an instinct we should fight cities,” says Chesky. She encouraged him to approach the cities in which they wanted to operate — places like Paris and London and Washington DC — even before Airbnb expanded there. “She reminded me there’s a time for that, but you’re in these cities and you have to collaborate with them. It really changed my point of view,” says Chesky.