Jae S UmThe Empire Strikes Back 💥 and 2017 Is (Mostly) a 🎉 Win 🎉 for Am Law 100It’s that time of the year! The ALM team have released the “numbers” along with their customary “package” of commentary & analysis on key…Apr 25, 20181Apr 25, 20181
Jae S Um#Dataviz and #RealTalk About Big Law’s New NormalTen years ago this week, the bailout and eventual collapse of Bear Stearns kicked the global financial crisis into high gear. A couple of…Mar 16, 20184Mar 16, 20184
Jae S UmIs Client Experience Really A Mystery?It’s true that traditional (i.e. quantitative) measurement of client experience isn’t easy. There are a few simple markers that are pretty…Jun 2, 2015Jun 2, 2015
Jae S UmThere and Back? A Client Journey to the (Artisan) LawyerIf the path to your door looks like this, will your clients make the trek?May 18, 2015May 18, 2015