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Jagriti Kumar
Jagriti Kumar

98 Followers

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Jul 17, 2017

How level of customer participation impacts the service processes

Customer-induced activity vs customer-independent — Customer participation is one of the crucial factors in the service processes. Today various services produce customization through customer involvement in the service creation. The service provider facilitates co-creation by involving customers at multiple touchpoints of service creation and delivery. …

Service Design

3 min read

How level of customer participation impacts the service processes
How level of customer participation impacts the service processes
Service Design

3 min read


Mar 7, 2017

Is going “Digital” always the best way out to our problems?

Challenging the digital-panacea belief — Challenging the digital-panacea belief I have a background in User Experience Design, and I came across service design while I was going through the rigmarole of corporate world. My previous experience of work had a user-centric approach to design and problem solving, but solutions were always digital in nature, irrespective of the nature of…

Service Design

3 min read

Is going “Digital” always the best way out to our problems?
Is going “Digital” always the best way out to our problems?
Service Design

3 min read


Sep 2, 2016

Making Aphorisms

This was the intriguing experience of capturing story, emotion and imaginary in an abstract form through words. A set of one liner concise sentences generally expressing a deeper meaning i.e …

Writing

2 min read

Writing

2 min read

Jagriti Kumar

Jagriti Kumar

98 Followers

Service Designer at FloridaBlue. https://www.jagritiportfolio.com/

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