Challenging the digital-panacea belief

Challenging the digital-panacea belief

I have a background in User Experience Design, and I came across service design while I was going through the rigmarole of corporate world. My previous experience of work had a user-centric approach to design and problem solving, but solutions were always digital in nature, irrespective of the nature of the problem. I was fine with that until, I faced a situation where an efficient solution was to re-design a tangible information source, rather than making a change to the website.

The idea of restraining our solutions only to one channel e.g. the digital channel made me questions the approach, intention, and vision. A lot of times, the problems were occurring at a different point of service interactions and channels than digital. I needed to see the system holistically, to further understand the problem at each point and its impact on the overall service. …

This was the intriguing experience of capturing story, emotion and imaginary in an abstract form through words. A set of one liner concise sentences generally expressing a deeper meaning i.e Aphorisms, this exercise was exhilarating, it helped me move away from the service design world but at the same time stay creative.

It gives a bittersweet feeling in the right doses, one can take a break from daily work and make these with friends, it’s a good creative exercise.

Bitter: when you are trying hard to bring imagery at the same time want to keep it concise; Sweet: when you feel proud at the same time you express a lot in a sentence. …