Jagriti KumarHow level of customer participation impacts the service processesCustomer-induced activity vs customer-independent3 min read·Jul 17, 2017----
Jagriti KumarIs going “Digital” always the best way out to our problems?Challenging the digital-panacea belief3 min read·Mar 7, 2017----
Jagriti KumarMaking AphorismsThis was the intriguing experience of capturing story, emotion and imaginary in an abstract form through words. A set of one liner concise…2 min read·Sep 2, 2016----