Jake PetersinThe HelpDocs BlogWhy We’re Forcing Ourselves to Stop Rebuilding Our ProductAs a technical founder it’s my job to prioritize what to build, what to improve, and what to chuck away. A.k.a managing “the roadmap”.Jan 18, 2018Jan 18, 2018
Jake PetersinThe HelpDocs BlogWhy We’re Rejecting Freemium and Building a Sustainable Business InsteadStartup pricing’s a touchy subject. Nobody’s quite sure how to do it best. And at the end of the day it’s very dependent on your exact…Aug 30, 20171Aug 30, 20171
Jake PetersinThe HelpDocs BlogHow Surprisingly Good Support Wins Us CustomersApr 28, 20171Apr 28, 20171
Jake PetersEnjoy Work, Love Life, Don’t Sweat the DetailsWhen I first got into startups I thought success came from working on something lucrative.Apr 16, 2017Apr 16, 2017
Jake PetersStop Giving Your SaaS Away For FreeI run support at HelpDocs. So I deal with a ton of customers every day. The tickets never stop (although weekends are easier!).Apr 4, 20171Apr 4, 20171
Jake PetersThings That Surprised Me Running a Startup as a First-Time Founder3 years ago I was in my final year of college. I sat down with an old colleague to talk about building an exciting new app that was going…Apr 2, 2017Apr 2, 2017
Jake PetersinStarting UpIs Sharing Your Startup Idea Online Really a Good Idea?Nov 18, 2016Nov 18, 2016
Jake PetersinStarting UpHow To Win at Startups by Learning FastLearning’s something that we take for granted.Nov 13, 2016Nov 13, 2016
Jake PetersinThe HelpDocs BlogHow We Took Our Startup from Idea to Paying Customers in 4 WeeksOct 25, 20166Oct 25, 20166