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Jan 2, 2019

How I became an international public speaker as an introvert — and how you can too

There I was — on the stage, in Russia — about to begin my talk. The bright lights created a spotlight as close to 700 people in the audience gazed upwards in my direction. Back-stage I’d had make up applied — supposedly for the cameras — but I’m sure it…

Public Speaking

8 min read

How I became an international public speaker as an introvert  — and how you can too
How I became an international public speaker as an introvert  — and how you can too

Published in Booking.com UX

·Oct 9, 2017

7 things you need to know about designing a chatbot

At Booking.com, we’ve put a lot of work into improving how guests and properties communicate through our products. Guests have been able to directly contact a few select properties through our platform for some time. …

Bots

7 min read

7 things you need to know about designing a chat bot
7 things you need to know about designing a chat bot

Published in Booking.com UX

·Feb 27, 2017

End-to-end product thinking: How Booking.com designs for partners

At Booking.com, we’re pretty well known for our A/B testing and guest-facing platforms, helping millions of people each day to find and book their dream stays, wherever they go in the world. Behind the scenes, however, we’re also designing for a completely different type of user. A user that’s entrepreneurial…

Design

8 min read

End-to-end product thinking: How Booking.com designs for partners
End-to-end product thinking: How Booking.com designs for partners
James Butler

James Butler

Senior Designer @ Booking.com / Public speaker / Storyteller / Tweet me: @jamesbtlr

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