At Booking.com, we’ve put a lot of work into improving how guests and properties communicate through our products. Guests have been able to directly contact a few select properties through our platform for some time. …

At Booking.com, we’re pretty well known for our A/B testing and guest-facing platforms, helping millions of people each day to find and book their dream stays, wherever they go in the world. Behind the scenes, however, we’re also designing for a completely different type of user. A user that’s entrepreneurial…