Jan 2, 2019How I became an international public speaker as an introvert — and how you can tooThere I was — on the stage, in Russia — about to begin my talk. The bright lights created a spotlight as close to 700 people in the audience gazed upwards in my direction. Back-stage I’d had make up applied — supposedly for the cameras — but I’m sure it…Public Speaking8 min readPublic Speaking8 min read
Published in Booking.com — UX Design·Oct 9, 20177 things you need to know about designing a chatbotAt Booking.com, we’ve put a lot of work into improving how guests and properties communicate through our products. Guests have been able to directly contact a few select properties through our platform for some time. …Bots7 min readBots7 min read
Published in Booking.com — UX Design·Feb 27, 2017End-to-end product thinking: How Booking.com designs for partnersAt Booking.com, we’re pretty well known for our A/B testing and guest-facing platforms, helping millions of people each day to find and book their dream stays, wherever they go in the world. Behind the scenes, however, we’re also designing for a completely different type of user. A user that’s entrepreneurial…Design8 min readDesign8 min read
