James A. GardnerAfter COVID-19, What Next? A Recovery Blueprint for Health System LeadersIs the beginning of the end in sight? Perhaps. After much stress and strain, many experts believe we’re seeing early signs of a COVID-19…Apr 26, 2020Apr 26, 2020
James A. GardnerDoing Well by Doing Good: UrSure’s Giffin Daughtridge’s Game-Changing PrEP Adherence TestGiffin Daughtridge would like to tell you he always knew that one day he’d found and run a business.Jun 9, 2017Jun 9, 2017
James A. GardnerCalling all Innovators! Spaulding Rehab Hospital’s “Open for Business”“If you’re a healthcare innovator with an idea for solving a problem that affects the rehab community, let’s talk. Spaulding’s open for…Dec 13, 2016Dec 13, 2016
James A. GardnerHidden in Plain Sight: Twitter Holds Patient Experience CluesWhen you think of using social media to conduct groundbreaking customer research, a hospital probably isn’t the first place you’d look. But…Mar 9, 2016Mar 9, 2016
James A. GardnerAre you doing customer experience management all wrong?Customer experience management may be a boardroom priority, but achieving meaningful benefits is easier said than done. See how customer…Oct 20, 2015Oct 20, 2015