James WalshBot or not?Training the critical eye in the age of Generative “AI”Dec 18, 2023Dec 18, 2023
James WalshinIBM watsonx AssistantBest practices: conversation designAn introduction to IBM Research’s Natural Conversation FrameworkApr 3, 2023Apr 3, 2023
James WalshinIBM watsonx AssistantBetter lifecycle management through watsonx Assistant’s multiple environmentsEnterprise users of IBM watsonx Assistant have the option to add up to three test environments, strengthening their development pipelineMar 6, 2023Mar 6, 2023
James WalshinIBM watsonx AssistantFeature focus: Dynamic optionsThis new response type enables IBM watsonx Assistant to personalize the user’s experience using back-end dataFeb 21, 2023Feb 21, 2023
James WalshinIBM watsonx AssistantBest practices: designing a persona for your assistantLessons in the theory and practice of designing a virtual assistant from IBM Data and AI Customer CareFeb 3, 2023Feb 3, 2023
James WalshinIBM watsonx AssistantDesigning and building actions in the new Watson AssistantIBM Watson Assistant’s new experience focuses the authoring process on conversations. Here, we look at a seasoned assistant author taking…Oct 25, 2022Oct 25, 2022
James WalshinIBM watsonx AssistantWatson Assistant web chat: the comprehensive customer care solutionA well-designed virtual agent is step 1 to solving your customer-care needs. Step 2 is creating a robust channel where your customers can…Jul 13, 2022Jul 13, 2022
James WalshinIBM watsonx AssistantWatson Assistant Integrations: channel your knowledgeWatson Assistant lets you connect your expertise to users anytime, on any channel. This overview covers the Integrations page, the hub…Apr 29, 20221Apr 29, 20221
James WalshinIBM watsonx AssistantWatson Assistant’s Analyze page: putting data to workA successful virtual assistant is always improving. Watson Assistant’s built-in analytics are a powerful tool that takes the guesswork out…Mar 31, 2022Mar 31, 2022
James WalshinIBM watsonx AssistantThe five most common conversation patterns, and how to use themPlanning is paramount when creating actions in Watson Assistant. Use these common conversation patterns to design exceptional user…Mar 11, 2022Mar 11, 2022