James WalshBot or not?Training the critical eye in the age of Generative “AI”10 min read·Dec 18, 2023----
James WalshinIBM watsonx AssistantBest practices: conversation designAn introduction to IBM Research’s Natural Conversation Framework6 min read·Apr 3, 2023----
James WalshinIBM watsonx AssistantBetter lifecycle management through watsonx Assistant’s multiple environmentsEnterprise users of IBM watsonx Assistant have the option to add up to three test environments, strengthening their development pipeline7 min read·Mar 6, 2023----
James WalshinIBM watsonx AssistantFeature focus: Dynamic optionsThis new response type enables IBM watsonx Assistant to personalize the user’s experience using back-end data7 min read·Feb 21, 2023----
James WalshinIBM watsonx AssistantBest practices: designing a persona for your assistantLessons in the theory and practice of designing a virtual assistant from IBM Data and AI Customer Care7 min read·Feb 3, 2023----
James WalshinIBM watsonx AssistantDesigning and building actions in the new Watson AssistantIBM Watson Assistant’s new experience focuses the authoring process on conversations. Here, we look at a seasoned assistant author taking…8 min read·Oct 25, 2022----
James WalshinIBM watsonx AssistantWatson Assistant web chat: the comprehensive customer care solutionA well-designed virtual agent is step 1 to solving your customer-care needs. Step 2 is creating a robust channel where your customers can…9 min read·Jul 13, 2022----
James WalshinIBM watsonx AssistantWatson Assistant Integrations: channel your knowledgeWatson Assistant lets you connect your expertise to users anytime, on any channel. This overview covers the Integrations page, the hub…7 min read·Apr 29, 2022--1--1
James WalshinIBM watsonx AssistantWatson Assistant’s Analyze page: putting data to workA successful virtual assistant is always improving. Watson Assistant’s built-in analytics are a powerful tool that takes the guesswork out…7 min read·Mar 31, 2022----
James WalshinIBM watsonx AssistantThe five most common conversation patterns, and how to use themPlanning is paramount when creating actions in Watson Assistant. Use these common conversation patterns to design exceptional user…6 min read·Mar 11, 2022----
