James Downes – Medium

James Downes

James Downes

Innovation — using maps and diamonds

Innovation is such a broad topic, that I will not cover it completely here, or even really scratch the surface.

Dec 4, 2018

Innovation — using maps and diamonds

Dec 4, 2018

James Downes

HOW TO INNOVATE — A FIELD GUIDE FOR MGAs

These are the slides and notes from a talk that I recently gave to an audience of senior leaders of a number of Managing General Agents…

Nov 5, 2018

HOW TO INNOVATE — A FIELD GUIDE FOR MGAs

Nov 5, 2018

James Downes

DESIGNING VS DESIGNERS

From: Design in the context of the changing global landscape

Mar 29, 2017

Mar 29, 2017

James Downes

Is your Organisation in Layers or Silos?

Some of you may have seen this diagram before. It’s one I regularly use when making the point about holistic customer experience to the…

Feb 10, 2017

Is your Organisation in Layers or Silos?

Feb 10, 2017

James Downes

It’s only chickenpox…

About this time of year (well May anyway) my thoughts turn to Chickenpox and how it changed my life (it didn’t change my life that much…

Mar 17, 2016

Mar 17, 2016

James Downes
in
Pancentric people

Changing service experience in insurance goes way beyond claims

This post was prompted by an article on LinkedIn by insurance veteran (no disrespect) Tim Philip looking at the poor perception of service…

Nov 17, 2015

Changing service experience in insurance goes way beyond claims

Nov 17, 2015

James Downes
in
Pancentric people

Lean, Agile or Waterfall? Making sense of the Project Management landscape

“Choose well. Your choice is brief, and yet endless.” Goethe

Oct 20, 2015

Lean, Agile or Waterfall? Making sense of the Project Management landscape

Oct 20, 2015

James Downes
in
Pancentric people

Searching for your Eureka moment? There’s a design thinking process for that

I saw this wonderfully smart solution for tracking delays and waiting times at Airports last week and it got me thinking.

Aug 28, 2015

Searching for your Eureka moment? There’s a design thinking process for that

Aug 28, 2015

James Downes

Did service design help the iPod succeed?

The iPod was a runaway success and turned Apple’s fortunes around to put it onto the path to becoming the most successful company on Earth…

Jul 9, 2015

Did service design help the iPod succeed?

Jul 9, 2015

James Downes

James Downes

Founder at House of Insurtech. Work with technology, designing for people and insurance. Play with computers, ideas, books and the future.

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