James Downes – Medium

James Downes

Innovation — using maps and diamonds

Innovation is such a broad topic, that I will not cover it completely here, or even really scratch the surface.

7 min readDec 4, 2018

--

Innovation — using maps and diamonds

--

James Downes

HOW TO INNOVATE — A FIELD GUIDE FOR MGAs

These are the slides and notes from a talk that I recently gave to an audience of senior leaders of a number of Managing General Agents…

10 min readNov 5, 2018

--

HOW TO INNOVATE — A FIELD GUIDE FOR MGAs

--

James Downes

DESIGNING VS DESIGNERS

From: Design in the context of the changing global landscape

4 min readMar 29, 2017

--

--

James Downes

Is your Organisation in Layers or Silos?

Some of you may have seen this diagram before. It’s one I regularly use when making the point about holistic customer experience to the…

4 min readFeb 10, 2017

--

Is your Organisation in Layers or Silos?

--

James Downes

It’s only chickenpox…

About this time of year (well May anyway) my thoughts turn to Chickenpox and how it changed my life (it didn’t change my life that much…

11 min readMar 17, 2016

--

--

James Downes
in
Pancentric people

Changing service experience in insurance goes way beyond claims

This post was prompted by an article on LinkedIn by insurance veteran (no disrespect) Tim Philip looking at the poor perception of service…

3 min readNov 17, 2015

--

1

Changing service experience in insurance goes way beyond claims

--

1

James Downes
in
Pancentric people

Lean, Agile or Waterfall? Making sense of the Project Management landscape

“Choose well. Your choice is brief, and yet endless.” Goethe

5 min readOct 20, 2015

--

1

Lean, Agile or Waterfall? Making sense of the Project Management landscape

--

1

James Downes
in
Pancentric people

Searching for your Eureka moment? There’s a design thinking process for that

I saw this wonderfully smart solution for tracking delays and waiting times at Airports last week and it got me thinking.

3 min readAug 28, 2015

--

Searching for your Eureka moment? There’s a design thinking process for that

--

James Downes

Did service design help the iPod succeed?

The iPod was a runaway success and turned Apple’s fortunes around to put it onto the path to becoming the most successful company on Earth…

4 min readJul 9, 2015

--

1

Did service design help the iPod succeed?

--

1

James Downes

James Downes

Founder at House of Insurtech. Work with technology, designing for people and insurance. Play with computers, ideas, books and the future.

Following

Help
Status
About
Careers
Blog
Privacy
Terms
Text to speech
Teams