Each time I offer advice, I am wasting a chance to listen to the expression of someone else’s creativity. Each time I tell someone what to do, I am assuming that their experience is not valid, and that there is something about them that should be changed.
Maybe we didn’t love. Maybe we cleaved to the warmth our bodies carried. I keep what remains of you in little plastic bags. I take strong sniffs. I tape moving boxes. I put the key in the door in a new home. I turn the lock. I switch on the lights and turn them off again. Allow me this one moment — the space between me opening the door and closing it — to remember the home that was you.
The rise of human centered design and the consequent language of empathy masks a greater truth: that the intent behind the research is often not in the best interests of the people they pertain to serve. Furthermore, we’re at a critical time in the history of humanity — the rise of ML/AI driven decision making puts a greater distance between the decision makers, and those affected by those decisions. We need more people with the nuanced skills to connect with users, customers, constituents, and use their voices and diverse experiences to effect how organisations think and what they do next.