Most know Professor Christensen for his business academic work — in particular, his ground-breaking work on the theory of disruptive innovation. Getting to be his student, and the co-author of How Will You Measure Your Life?, I had the privilege of getting to know another side of him: a deeply principled man, committed to his religion, and to the people in his life. While many people view professional, personal, and spiritual as distinct parts of life, Clay was the same person in each. It was just the way his mind worked.
The following excerpt reflects that beautifully — how he could effortlessly move from generating insight in the business world, to helping to frame decisions in your personal life. …
The Qualtrics acquisition by SAP represents the third largest sale of any SaaS company in history. One of the largest players in enterprise software just purchased a company in a space — Customer Experience Management (CEM) — that you’ve probably never heard of.
But despite you haven’t heard of it, this deal actually has the opportunity to fundamentally alter the way that organizations get managed. ERP systems have traditionally focused on sensing data inside an organization — inventory, processes, financials. Customer Experience Management (CEM) systems shift that focus from the inside, to the outside.
Back to the customer.
Imagine, if you will, a typical employee walking in to a typical business — if either of those existed. After they’d sat down, perhaps with their coffee in the morning, what do you think the first thing is that they’d look at? …
The New Yorker’s profile on Mark Zuckerberg and Facebook was fascinating reading — if you missed the last few years on Facebook, it’s an excellent place to see it all in one spot.
But, for a variety reasons, there was one theme that stood out: Zuckerberg’s apparent obsession with Augustus.
Augustus (born Octavius) is among the most storied of Roman Emperors. He defeated Mark Antony and Cleopatra in the Battle of Actium in 31 BC, becoming princips, or first citizen. …