James GdyBuilding Self Service at GoCardlessBack in 2016 I led a project to build and launch GoCardless’ first online Support Centre — at the time our first real attempt at providing…Jun 20, 2022Jun 20, 2022
James GdyFive little gems for building a community led customer engagement experience — lessons from Khoros…I had the pleasure of joining the Khoros team, their customers, and compatriots last week for their 2022 instalment of Khoros Engage…Jun 13, 2022Jun 13, 2022