How to navigate disagreements and promote a positive work environment
The What
Nonviolent communication principles — A-E-I-O-U Model of Managing Conflict.
The How
Assume both sides have good intention
A — Acknowledge: Assume positive intention and acknowledge their efforts. Make people feel respected and appreciated as a colleague. “I am hearing…” or “I see what you mean”
E — Express: Express your concerns. “I feel/think…”
I — Identify: Non-defensively propose the changes you would like to see occur. Here’s where compromise may occur naturally. “I am wondering if…” or “Would you be willing to?”
O — Outcome: Highlight the benefits of the outcome. “Thanks. I appreciate your flexibility with this issue.”
U — Understanding: Ask for feedback, and nail down an agreement on the next steps. “How about we try this for a while and see if it works out for both of us?”
🔴 Red Flags
- Avoid closed questions
📜 Tips
- Identify the common ground
- Use the common language
- Work with empathy
