Janelle Ward – Medium

Janelle Ward

Janelle Ward
in
UX Collective

We already knew that

The joy of validation.

5 min readFeb 29, 2024

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Close up photo of elevator push buttons

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Janelle Ward
in
UX Collective

Waiting for Olivia Rodrigo concert tickets

“Even if we don’t get tickets, this is an experience in itself.”

5 min readSep 30, 2023

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A screenshot from the Ticketmaster Netherlands website — “You have been placed in the queue…”

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Janelle Ward

Research democratization: Utopia and reality

On Wednesday I attended the first half of the People Who Do Research 2023 conference (the European-time-zone-friendly half!).

2 min readFeb 10, 2023

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A person gazing into a puddle of water in cracked cement, the puddle reflecting an airplane and skyscrapers.

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Janelle Ward

What Green Eggs and Ham and UX Research have in common

Sam-I-Am’s quest in Green Eggs and Ham is identical to our quest as UX researchers.

5 min readJan 3, 2023

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What Green Eggs and Ham and UX Research have in common

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Janelle Ward
in
UX Collective

How to thrive as a UX research manager

Originally presented as a talk at User Research London 2022.

15 min readSep 21, 2022

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Two women at standing desk working

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Janelle Ward

Want to invest in research? First, ensure your company is insights-ready

If you’re contemplating an investment in a research practice, you’ve bought into the following message: You need research insights in order…

4 min readSep 16, 2022

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Left-handed woman writing on a whiteboard, a laptop in her right arm, while a man looks on.

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Janelle Ward

The experience of being a bicycle courier

*This story was originally written in June 2021 while I was an employee at Just Eat Takeaway.com.

5 min readMay 13, 2022

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A woman standing next to a bike wearing a helmet, an orange jacket and a large orange backpack meant to transport food orders.

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Janelle Ward
in
UX Collective

Applying a firefighter model to the UX Research practice

As UX researchers, we’ve all been there: We have our research plans meticulously laid out. We envision weeks full of fascinating…

5 min readNov 25, 2020

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Firefighters battle a blaze.

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Janelle Ward
in
UX Collective

A researcher’s mindset questions everything

4 min readSep 29, 2020

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A women sits at a table with a laptop in front of her, surrounded by colleagues or research participants.

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Janelle Ward

Janelle Ward

I write about how user insights transform tech companies. 20+ years evangelizing research. 30+ years calling out the elephant in the room. janelleward.com

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