When things were done on a handshake…

Working in digital involves using new tools to design workflow interactions. At it’s core however the goal is the same as before computers existed — good customer experiences. Recently I asked on Facebook if anyone in my network worked in an industry like banking before computers were being used. I was curious to know how things like record keeping and transactions were managed when it was all on paper.

I had the pleasure of interviewing Gerald Doggett who worked in banking in the USA in the 60s.

Jase Clamp is a digital strategist working in product management. Learn more here: http://www.linkedin.com/in/jaseclamp

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