I’m not blaming any specific product. My views have matured based on years of additional experience. I find real-time excellent for a few very specific things, and pretty terrible for most other things. And it’s not just real-time, it’s the way in which chat tools are designed — which hasn’t changed since IRC. The endless conveyor belt, the small field that encourages small talk, etc etc etc. We use chat at Basecamp — it’s even built into Basecamp 3 — but a whole lot less than we used to. And every time we have conversations off chat, they end up being better, more meaningful, more considered conversations. Those are the conversations I want more of, not less of.