j:handWhat a Long Strange Trip It’s BeenTL;DR — I’m leaving VictorOps/Splunk to join Microsoft.Jul 10, 20182Jul 10, 20182
j:handStop Doing Root Cause AnalysisIt’s not benefiting you in ANY measurable wayJul 24, 20174Jul 24, 20174
j:handAll of Us Are Smarter than Any of UsChatOps is about increased sharing and collaboration regarding efforts and actions each day. Common across many organizations, while also…Aug 25, 2016Aug 25, 2016
j:handMy Latest book on ChatOps (from O’Reilly Media), is now available![syndicated from the VictorOps blog]Aug 20, 20161Aug 20, 20161
j:handHidden Lessons of Incident Management(NOTE: This article is syndicated from the VictorOps Blog)Mar 9, 2016Mar 9, 2016
j:handThe Importance of Feedback LoopsWe all remember the game from our childhood where one person whispers a phrase to the person directly next to them, who in turn shares the…Feb 25, 2016Feb 25, 2016
j:handStart by seeing itWe've all heard the proclamation “I’ll believe it when I see it”.Jul 31, 2015Jul 31, 2015
j:handAlerting is actually a very small part of the “On-call” storyWith a sliver of light peaking through my squinted eye, I reach towards the source of noise jolting me awake.May 20, 2015May 20, 2015