Now that we are all in this era of cloud and collaborative technologies, it’s time for the customer service function to undergo a digital transformation that re-imagines customer engagement itself. It’s time they became more unified, collaborative and intelligent. This is a large opportunity, as I feel large enterprises generally under-invest in customer service capabilities.

As part of our series about “How To Use Digital Transformation To Take Your Company To The Next Level”, I had the pleasure of interviewing Raj Mamodia.

Raj Mamodia is the Founder & Chief Executive Officer (CEO) of Brillio. He leads the organization in its…

Facilitating a Dispersed Workforce — A digitally transformed company has the technology and resources available to allow their employees to work from any Internet-connected location. We know that dispersed workforces are likely here to stay, so companies must be in a place to support this working style successfully and at a high level. Digital Transformation, including the implementation of cloud and mobile technologies, makes working from diverse locations less cumbersome, allowing for work flexibility while maintaining output levels.

As part of our series about “How To Use Digital Transformation To Take Your Company To The Next Level”, I had the…

Consider offering fully remote work — not only does this allow businesses to cut costs on rent, in-office amenities and services like cleaning, but it gets rid of the employee’s commute and can open up a much wider pool of talent and potential customers.

As part of our series about “How To Use Digital Transformation To Take Your Company To The Next Level”, I had the pleasure of interviewing Vince Cersosimo.

Vince Cersosimo is the co-founder and CEO of Webbula. Webbula is an industry leading authority on email hygiene and an innovative data aggregator. …

Many think that bringing robots into a warehouse can replace human jobs. That is not the case. We’re actually able to hire more employees to work with the robots and complete the orders since the process is five times more efficient. Installing the robots at the warehouse will also make it easier for our company to expand in the future.

As part of our series about “How To Use Digital Transformation To Take Your Company To The Next Level”, I had the pleasure of interviewing Sharan Kalva.

Sharan Kalva is the chief operating officer for C-Store Master, a national distributor…

Make it your goal to give the listener a gift with each episode. If someone is giving you 25 minutes of their life, you need to give them something that’s worthy of their investment. It could be a few laughs, some fun facts, entertainment, some company, or even a distraction from something else.

As part of my series of interviews about “5 things you need to know to create a very successful podcast”, I had the pleasure of interviewing Jon Ellenthal.

Jon Ellenthal has 30 years of experience building and leading early-stage companies. He is currently the Chief Strategy Officer…

Start small and iterate. You don’t need to transform the entire organization at once. Find a good example of a small but successful digital process transformation that has worked well in your organization and use it as a proof of concept. Armed with that success and the demonstrable benefits that ensued, you should then extend the transformation to other business processes and departments, with a view to starting small and iterating on what gets achieved. But you need that first win to increase the odds of success for your future transformation projects.

As part of our series about “How To…

For the employer, one key benefit is the elimination of fixed overhead, such as paying for office space and utilities. On the employee side, remote work provides better flexibility in controlling your workday and eliminates commuting. For both parties, it also provides the opportunity to live and work from a wider range of cities around the country. Lastly, it opens a business’ talent pool to a much broader audience, allowing potentially more diverse and qualified talent to be interviewed as a potential fit.

As a part of our series about the things you need to successfully work remotely, I had…

Focus on building relationships and on creative problem-solving, and listen to your clients. There will be many obstacles along the way but how you handle them will impact your success as an agent. I’ve been in sticky situations with heavy emotions and the relationships that I built were the main reason that everyone went home happy.

As a part of my series about strong women leaders of the Real Estate industry, I had the pleasure of interviewing Lisa Lopez.

Lisa Lopez, REALTOR® and Architect of Change epitomizes authenticity, integrity, and passion. With a mindful approach to real estate, she recognizes…