Chatbots are excellent at performing well-defined, repetitive, and tedious tasks that require simple user input. In fact, chatbots are so good at these tasks, they can perform them better than humans can!

While chatbots will never completely replace the human element at government agencies, technology has reached a point where agencies can significantly enhance the customer experience (and also reduce cost) by using chatbots to fulfill certain services.

Here are 4 government services that chatbots can perform better than humans right now.

Note: If you need more information about government chatbots, please visit cFocus Software’s Complete Government Chatbots Guide which…


Are Government Agencies Using Chatbots?

While the private sector has embraced chatbots very quickly, the public sector has been slower to adopt this disruptive technology. Despite the slower adoption, there are some examples of government agencies using chatbots and enjoying the many benefits chatbots provide as a result.

Here are 4 government agencies using chatbots right now.

Note: If you need more information about government chatbots, please visit cFocus Software’s Complete Government Chatbots Guide which explains everything you need to know!

Kansas City Facebook Chatbot

On June 19, 2017, Open Data Kansas City officially launched the OpenDataKC Bot on Facebook to try to make its open data portal more…


So Ummm… What is a Chatbot?

2017 is the year of the chatbot revolution–chatbots are starting to pop up all over Facebook, retail websites, and even federal/state/local government websites. This begs the question: what exactly is a chatbot?

Do you need a primer to explain what a chatbot is and how it can help your government agency? Do you want to understand the benefits that chatbots can offer? Well, look no further!

Note: If you need more information about government chatbots, please visit cFocus Software’s Complete Government Chatbots Guide which explains everything you need to know!

Chatbots 101: Definition of a Chatbot

Think of a chatbot as an app that users interact…

Jasson Walker Jr

Jasson is the President of cFocus Software (https://cfocussoftware.com/government-chatbots/) which specializes in developing chatbots for government agencies.

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