It’s so interesting that we as humans (in general) know how to appropriately respond to good news.
Sara Langworthy

When receiving ambiguous news, one response I’ve been testing out is, “And how do you feel about that?” That way, I can collect more information about how the person is doing and whether congratulations, condolences, or both are in order.

And then I immediately scour my memory bank for a time something similar has happened to me so that I climb down into the deep hole with them.