Chatbot statistics in 2020 to focus on:
Number of people using chatbots: According to a survey by eMarketer, “more than 35 million Americans use voice-activated personal assistants at least once a month.” 1.4 billion people use chatbots (Chatbot.Net). “By 2022, we will talk to bots rather than to our spouse,” (Deloitte).
Number of chatbots on the market: According to messenger chatbot statistics, Facebook pages have over 300,000 chatbots. According to one prediction, by 2020, 80% of enterprises will use chatbots on some platform.
Chatbot cost savings: According to e-commerce chatbot statistics, businesses spend about $ 1.3 trillion annually on customer inquiries. With the help of chatbots, this effort can be reduced by 30%.
Amount required to use a chatbot: It costs $ 0 to get help from a leading chatbot developer like BotPenguin, and you can develop your own chatbot without the need for coding skills. Their plans are listed at https://botpenguin.com/chatbotpricing.
Time Companies Can Save by Using Chatbots on the Platform: Varma, a pension insurer that invests pension contributions in 900,000 customers, has paid a € 5.9 billion pension and currently has a 12% return on investment. I am proud of. The numbers below show the business growth and money / time saved by using chatbots. Getjenny.com
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