The Advantages of Self-Service Kiosks in Hospitality and Tourism

A self service kiosk is a device that allows customers to access information through an interactive computer terminal. They can be used for various services such as accessing menus, travel plans, inventory, etc. Moreover, these kiosks can be used as self-service checks for queuing, aside from actually placing and paying for orders.

Many hoteliers face tough competition in the hospitality sector. If you are one of them, you must find a unique way to stay one step ahead of the competition. As a hotel owner, you can boost customer satisfaction by adapting to cutting-edge technology i.e. a self service kiosk machine.

The following are some of the biggest advantages of self-service kiosks in hospitality and tourism:

1. Better Use of Hotel Resources

You, as a hotelier, must make the best use of your resources, if you are serious about offering the most unparalleled service to your guests. When incorporated with a property’s PMS (Property Management System), a hotel self check in kiosk can transform both standard and traditional services that can be offered to your guests.

When you automate the check-in and out process, it enables your staff to have more personal and meaningful conversations with your guests. This could consist of offering advice to a guest as they head out, tending to an urgent issue, or taking the time to have a friendly chat.

2. Faster Check-in and Out Experiences

Guests look forward to receiving seamless experiences from the time they first enter your hotel lobby. Long wait times to check in and out can be detrimental to the image of your hotel. Being on time while traveling is vital and a long wait time can hurt the guest’s agenda and timeline as well for the rest of the day.

During a traditional check-in process, guests need to stand in line to speak with a receptionist. This is not the case with a kiosk in hotel. With this kiosk, guests can skip the check-in line by looking up their name, email, and booking number or even by scanning their (government-issued) IDs.

3. Opportunities to Generate More Revenue

Self-service solutions can boost up-sell opportunities. With a robust self-service kiosk, it becomes easy for guests to upgrade their rooms, redeem special offers, and buy additional services including room service or continental breakfast.

Several individuals do not respond well when things are sold to them face-to-face. Don’t you think adding additional services with a click of a button will seem appealing to your guests? Doing so will contribute to additional revenue for your hotel.

4. Contactless Check-In

Safety and sanitation are of utmost importance for travelers as well as employees in your hotel. This is another great reason why contactless services are growing in value.

By reducing the time it takes for guests to check in and out, and keeping interactions to a minimum, you will be able to reduce foot traffic, eliminate densely populated front lobbies, and promote a great environment.

5. More Freedom and Convenience for Guests

Hotel guests appreciate several various options to cater to their personal needs. While some of them prefer dealing directly with hotel staff, others like to handle check-in and out on their own.

A self-service kiosk improves the guest’s freedom and offers a level of control that will surely give off a great impression and boost satisfaction.

6. Reduce Human-Related Errors

Most people have misspelled a name accidentally. These errors happen daily at hotels. For instance, an employee may enter an incorrect name into the system. These problems can annoy the guests during the check-in process if a member of the staff cannot find your reservation.

A hotel kiosk improves accuracy because customers enter this information themselves during the check-in process. Thus, the possibility of errors is minimal. Furthermore, staff can retrieve details about guests’ previous stays at their hotel. Or, they can provide service to their regular customers during their next stays.

7. Streamline the Front Desk’s Work

A self-service kiosk machine can facilitate your front desk by automating repetitive tasks, including arrivals and departures. Also, a kiosk can be connected to your Property Management Software to collect the data of your customers.

Moreover, it can connect to your electronic key system and payment system as well. By automating employees’ repetitive tasks, they will have more time to devote to your guests and can respond to their requests much more quickly.

Due to their functionalities and elements, self-service kiosks for hotels have been playing an essential role in the Hospitality and Tourism sector. These devices are the most preferred option for customers to make payments and transactions without any hassle.

Reach out to us at support@virtubox.io if you have any queries or you wish to know more about self-service kiosks.