Is it just me, or is this a customer experience calamity?

On a scale of 1–10, how annoyed would you be about this?

This story — from a few weeks ago in Philly — includes tequila, cx and tacos. (If you’re going to shortcut something in your customer experience, maybe it shouldn’t be the thing that is in the NAME of your business?) 🤔

Jay Baer

Founder of Convince & Convert, a digital media and marketing company. NY Times best-selling author, global keynote speaker. New book: Hug Your Haters

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