Jay BaerinConvince & ConvertCustomer Experience Calamity : Do You Treat Your Customers Like This?On a scale of 1–10, how annoyed would you be about this?Mar 12, 20202Mar 12, 20202
Jay BaerinConvince & ConvertCustomer Experience Calamity: Do Not Do This In a RecessionOn a scale of 1–10, how annoyed would you be about this?Mar 4, 20201Mar 4, 20201
Jay BaerCustomer Experience Calamity: Why You Cannot Wait on Customer Experience ImprovementsOn a scale of 1–10, how annoyed would you be about this?Feb 25, 2020Feb 25, 2020
Jay BaerinConvince & ConvertThe Top 9 Ways Meeting Planners Find Speakers[They’re Not as Digital as You Might Think]Feb 19, 2020Feb 19, 2020
Jay BaerCustomer Experience Calamity: The One Thing Your Brand Must DoIs it just me, or is this a customer experience calamity?Feb 18, 20201Feb 18, 20201
Jay BaerinConvince & ConvertMeeting planners have spoken, and we listened.“There’s riches in the niches.” ~Speaking Industry AdageFeb 12, 2020Feb 12, 2020
Jay BaerThe Topics Meeting Planners Want for 2020The tremendous appetite for dialogue on leadership, motivation, disruption and innovation will set the tone for keynote speeches in 2020.Feb 5, 2020Feb 5, 2020
Jay BaerinConvince & ConvertI Just Launched New Podcast About Professional Speakers and StorytellingIn addition to running Convince & Convert, I am a professional speaker and give many presentations each year on marketing and customer…Dec 5, 2019Dec 5, 2019
Jay BaerinConvince & ConvertStatistics That Matter About The State of WorkWe spend so much time working, but much of that time is not terribly productive.Nov 13, 2019Nov 13, 2019
Jay BaerinConvince & ConvertA Self-Inflicted WoundIt would seem that a lot of people found my latest email to be very relatable. Here’s what I had to say last week. Have you ever been…Nov 5, 2019Nov 5, 2019