What The New York Times Didn’t Tell You

  • Elizabeth Willet, who claims she was “strafed” through the Anytime Feedback tool, received only three pieces of feedback through that tool during her entire time at Amazon. All three included positive feedback on strengths as well as thoughts on areas of improvement. Far from a “strafing,” even the areas for improvement written by her colleagues contained language like: “It has been a pleasure working with Elizabeth.” (By the way, the tool that the Times suggests is institutional encouragement to anonymously stab people in the back is rarely used and, when it is, most feedback is positive. Also, it’s not anonymous. The reporters knew that and dropped some qualifying language deep in the story after painting a picture that was far more entertaining than accurate.)
  • Chris Brucia, who recalls how he was berated in his performance review before being promoted, also was given a written review. Had the Times asked about this, we would have shared what it said. “Overall,” the document reads, “you did an outstanding job this past performance year.” Mr. Brucia was given exceptionally high ratings and then promoted to a senior position.
  • Dina Vaccari, the former employee who is quoted saying she didn’t sleep for four days straight to illustrate just how hard Amazon forces people to work, posted her own response to the article. Here’s what she said: “Allow me to be clear: The hours I put in at Amazon were my choice. I was enrolled in the University of Washington’s Foster Technology MBA program while I was in charge of building three new Amazon retail categories and going through an emotional breakup when I didn’t sleep for those four days. No one ever forced me to do this — I chose it and it sucked at the time but in no way was I asked or forced by management to do this.”

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Senior Vice President for Global Corporate Affairs at Amazon. Previously, he served as White House Press Secretary and spent 20 years as a reporter for TIME.

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Jay Carney

Jay Carney

Senior Vice President for Global Corporate Affairs at Amazon. Previously, he served as White House Press Secretary and spent 20 years as a reporter for TIME.

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