Good article.

“They’re born out of questions like “how can we connect all these systems?” or “how can we keep everyone’s health information secure?” Technology is important, but if a doctor can’t get a clear picture of their patient’s health, none of this stuff matters.”

This is a great description of why Digital Transformation needs to be reframed for a lot of people. Focussing on transformation of results for systems/organsiations and not on the transformation of experience for those that will use it is a quick route to yet more ambitious, expensive, IT projects that fail miserably.

Getting systems to talk to each other is great, but the old rule still applies, garbage in, garbage out, and as per your example, the more work you create for people in interacting with the system the less likely you are to get good inputs, if you get any at all.

A health system that provides the ability to do indepth analysis on poor quality data at the expense of patient health may be transforming things, but not in a good way!