Jay Purohit – Medium

Jay Purohit

Jay Purohit
in
thecxinsights

How Chatbots Play a Key Role in Enhancing Customer Service

Chatbots have penetrated the customer support industry to a greater extent than ever before, especially, during the pandemic. Learn how…

4 min readAug 25, 2020

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How Chatbots Play a Key Role in Enhancing Customer Service

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Jay Purohit
in
thecxinsights

Top 3 Tools For Building Omnichannel Strategies

Know and learn to leverage these incredible tools for building omnichannel strategies.

4 min readAug 20, 2020

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Omnichannel-Strategy

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Jay Purohit
in
thecxinsights

What is Omnichannel Experience? Enumerate the Best 3 Omni-channel Brand Strategies.

Today customers have become smart. They no longer directly purchase the product. Instead, they go through the purchase funnel by learning…

5 min readAug 13, 2020

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Omnichannel-Strategies

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Jay Purohit
in
thecxinsights

How automation plays a major role in enhancing the customer experience

Learn how technology has disrupted the customer experience industry.

4 min readJul 2, 2020

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Automation-Customer-Experience

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Jay Purohit

A Top-Notch Customer Service By Tesla

So, what does Tesla do for its customers to provide personalized experience?

1 min readMay 20, 2020

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A Top-Notch Customer Service By Tesla

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Jay Purohit

An Excerpt From My Last Trek To Kheerganga

This story is about the time we were on our way back home after completing the trek and waiting for the bus when a dog arrived and sat…

2 min readMay 14, 2020

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An Excerpt From My Last Trek To Kheerganga

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Jay Purohit

Gem of a Customer Service by a Gaming Brand

Learn more about the story from the carousel below.

1 min readApr 22, 2020

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Jay Purohit

Top 3 Customer Support Tools To Transform Your Customer Service

Modern technology has placed the focus on reaching out to customers wherever they are. With businesses pushing the limit in going beyond…

3 min readMar 30, 2020

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Top 3 Customer Support Tools To Transform Your Customer Service

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Jay Purohit

An Enterprise Must-Follow Two Rules To Thrive in 2020

Find out what are the essential principles to follow and the 5 most effective tips for your customer experience strategy.

1 min readMar 4, 2020

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Customer Experience Strategy

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Jay Purohit

What Impacts A Great Customer Experience Strategy

What is customer experience? Why is it important? What are the factors affecting your customer strategies? Find out answers to all these…

3 min readFeb 26, 2020

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What Impacts A Great Customer Experience Strategy

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Jay Purohit

Jay Purohit

Playing at the intersection of Digital Marketing & CX | Contributor at the Business2Community, HackerNoon & Databox | Passionate for Travel & Content Marketing

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